Privacy policy

Chandelier Media ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information when you visit our website, engage our services, communicate with us, or otherwise interact with us.

By accessing and using our website, you acknowledge that you have read and understood this Privacy Policy.

We comply with the New Zealand Privacy Act 2020 when handling personal information.

Who We Are

Chandelier Media
Website: www.chandeliermedia.co.nz
Email: kyla@chandeliermedia.co.nz
Privacy Officer: Kyla McLean

Throughout this Privacy Policy, "you" refers to any individual who visits our website, enquires about our services, engages us as a client, or otherwise interacts with us.

Personal Information We Collect

Personal information means information about an identifiable individual. The types of personal information we may collect include:

• Your name.

• Your business name.

• Your social media handles.

• Your email address.

• Your phone number.

• Your postal or physical address.

• Your preferences, opinions and feedback.

• Information you provide through forms, surveys or enquiries.

• Details of products or services we have provided or that you have enquired about.

• Communications between you and us.

• Browser and device information.

• Approximate location information.

• Website usage information, including page views, session data, referral sources, search queries and browsing behaviour.

• Information collected through cookies, pixels, analytics tools and similar technologies.

How We Collect Personal Information

We collect personal information in a variety of ways, including:

Directly | We collect information directly from you when you:

• Submit an enquiry through our website.

• Contact us by email, phone or social media.

• Subscribe to our newsletter.

• Engage our services.

• Participate in surveys or promotional activities.

Indirectly | We may collect information automatically when you:

• Visit our website.

• Interact with our advertisements.

• Engage with our social media content.

• Open or click links in our emails.

We may also receive information from trusted third-party providers and referral partners.

How We Use Your Information

We collect and use personal information for purposes including:

• Responding to enquiries and requests.

• Providing marketing, branding, content creation and related services.

• Managing client relationships.

• Delivering proposals, contracts and invoices.

• Processing payments.

• Sending newsletters, updates and marketing communications.

• Improving our website, services and customer experience.

• Analysing website traffic and advertising performance.

• Maintaining business records.

• Meeting legal, regulatory and compliance obligations.

We collect and use personal information where it is reasonably necessary for our business activities, where you have provided consent, where required to perform a contract with you, or where required by law.

Marketing Communications

If you subscribe to our newsletter or otherwise opt in to receive marketing communications, we may send you promotional emails, updates, resources and information about our services.
You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Your Rights, Your Choice
You are not required to provide personal information to us. However, if you choose not to provide certain information, we may be unable to provide our services or respond to your enquiry.

Information from Third Parties
If we receive personal information about you from a third party, we will protect it as described in this Privacy Policy.
If you provide us with personal information about another person, you confirm that you have their authority to do so.

Access and Correction

Subject to the Privacy Act 2020, you may request access to or correction of any personal information we hold about you. To make a request, please contact us using the details at the end of this Privacy Policy.

Retention

We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law.

Disclosure of Personal Information

We may disclose your personal information to:

• Website hosting providers.

• Cloud storage providers.

• Email marketing platforms.

• Analytics and advertising providers.

• Payment processors.

• Professional advisers, including accountants and lawyers.

• IT support providers.

• Contractors and service providers assisting us in delivering our services.

• Government agencies, regulators or law enforcement authorities where required by law.

We may also disclose personal information if necessary to enforce our Terms of Service, protect our legal rights, investigate suspected unlawful activity, or comply with legal obligations.

Overseas Disclosure

Some of our service providers may store or process personal information outside New Zealand. This may include providers of:

• Website hosting services.

• Email marketing platforms.

• Cloud storage services.

• Analytics and advertising platforms.

• Customer relationship management systems.

Where personal information is transferred outside New Zealand, we take reasonable steps to ensure it is protected by safeguards comparable to those required under New Zealand privacy law.

Third-Party Services

We may use trusted third-party providers to support our business operations. Examples may include:

• Google Analytics.

• Google Workspace.

• Meta advertising tools.

• Mailchimp or similar email marketing platforms.

• Stripe or other payment processors.

• Xero and related accounting software.

These providers have their own privacy policies and practices. We encourage you to review their privacy policies where relevant.
Once you leave our website or are redirected to a third-party website, you are no longer governed by this Privacy Policy.

Cookies and Tracking Technologies

We use cookies, pixels, tags and similar technologies to:

• Improve website performance.

• Analyse website traffic and visitor behaviour.

• Measure advertising effectiveness.

• Personalise content and marketing communications.

• Support retargeting and remarketing campaigns.

These technologies may be provided by third parties such as Google and Meta.
You can manage or disable cookies through your browser settings. However, doing so may affect the functionality of certain parts of our website.

Google Analytics

Our website uses Google Analytics to help us understand how visitors use our website and how we can improve the user experience.
Google Analytics may collect information such as your IP address, browser type, device information and website interactions.

Security

We take reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.
These measures include technical, administrative and physical safeguards appropriate to the nature of the information we hold.
While we take security seriously, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

Privacy Breaches

If we become aware of a privacy breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.

Children's Privacy

Our website and services are intended for adults and business owners.
We do not knowingly collect personal information from children under the age of 16.
If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

Complaints

If you believe we have breached your privacy rights, please contact us so we can investigate and attempt to resolve the matter.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.
Office of the Privacy Commissioner: https://www.privacy.org.nz

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by publishing an updated version on our website.
Any changes will take effect immediately upon publication unless otherwise stated.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Where a material change is made, we may notify you via email or by placing a prominent notice on our website.

Contact Us

If you would like to access, correct, update or delete personal information we hold about you, or if you have any questions or concerns regarding this Privacy Policy, please contact:

Kyla McLean
Privacy Officer
Email: kyla@chandeliermedia.co.nz
Website: www.chandeliermedia.co.nz